1 Ordering and Cancelling Product
Ivor Solution Ltd t/a Cards Made Easy of Registered Office: Units 45-50, 10 Hornsey Street, London, N7 8EL. Registered in England and Wales. Co. No. 03483147
We, Cards Made Easy ("we" or "us" or "our") will supply to ("you" or "your"), the person named in the order form completed on this web site (the "Order"), the personalised product made to your individual specification (the "Product") at the address shown on the Order.
You order through our web site by completing the order and checking that all the information including personalised design for your Product and all costs and quantities set out in the Order is to your satisfaction.
You acknowledge that by completing and submitting the Order to us "unapproved order" for purchase by providing us your credit/debit card details, you have reviewed the information provided, understand the rights and respective limitations and you wish to make an offer to purchase the Product on the terms and conditions set out in this Agreement, terms and condition in your order/enquiries inconsistent therewith shall be of no effect.
We will check the "unapproved order" and send you a confirmation of the approval of the order "approved order".
We reserve the right to decline any "unapproved order" without giving any reason.
We reserve the right to decline any "unapproved order" or "approved order" if it breaches the terms and conditions laid out (in this document or on any special offers).
You warrant and undertake to us that any intellectual property rights incorporated in the information and design for your Product does not infringe any intellectual property or other rights of any third party, is not of an illegal or libellous nature, and we have the right to use the information and design that you have given to us for the purpose of this Agreement. You will indemnify us in respect of any claim relating thereto (including all reasonable legal expenses).
We intend to supply you with your product "approved order" at the email address given in the order whether or not you actually receive confirmation of the approval of the order, sending of the order approval confirmation "approved order" will also enter you into a legally binding agreement with us.
You can cancel an "unapproved order". You cannot cancel an "approved order".
If after receiving your proof and before your order has been approved to print, you wish to cancel your order, a 15% surcharge will apply
Once your proof has been approved, cancellation of your order is not possible.
Refunds will take 10 working days to reach your account.
3 Description of the Product
The main characteristics of the Product are described on our web site as notified to you during the interactive design stage of your Product prior to submitting the Order. Your completed and submitted Order "unapproved order" indicates that you have reviewed and satisfied yourself in respect of the main characteristics of the Product including the design and layout and the correct spelling of any names and words, correct colours used, and correct details of any postal address, telephone, fax and/or e-mail details.
Under certain circumstances we will send you an ELECTRONIC PROOF of the product. We expect you to check that all detail on this proof in terms of layout, text content and spelling is correct and as per your requirements.
Once you have responded back to us saying you are happy with and accept the proof, we will we approve your order (as in point 1) and use the proof to print the product.
WARNING : If you accept the proof and there are any mistakes (spelling, incorrect content or layout), we will not be liable for the mistakes in the printed product that we supply you, as also stated in point 6.
The price payable for the Product is the price as is set outin identical terms in both the "approved Order" and the Invoice (the "Price").
5 Payment Terms
5.1 You must pay us the Price for the Product by using one of the payment methods made available on the Order.
5.2 When selecting to pay the Price by credit or debit card, we will debit the Price to your credit or debit card on order approval confirmation making an "approved order".
We aim to dispatch the Product to you within the agreed delivery period from order approval confirmation making an "approved order".
We will deliver the Product to the shipping address registered in your account details and on the order. An additional charge may be incurred if delivery has to be made to an address different from the shipping address.
If the shipping address supplied by you is incorrect or a delivery attempt was unsuccessful and the order is returned to us we will charge an administration fee of £1+VAT on top of the postage that will be incurred to redispatch the item. We will email you if your order is returned to us requesting the full reposting fee. If the fee is not paid within 1 month of our email then your order will be destroyed and you will be required to place a new order.
If you have not received the delivery within 15 working days after the delivery period (or 20 working days if delivery outside of the UK), please inform us. We will try and resolve the non delivery and keep you informed.
We will not be responsible for any loss of trade or profit occurring to you as a result of delay in delivery or delivery of incorrect or faulty Product.
We will not be responsible for any loss of trade or profit occurring to you as a result of the Product getting lost in transit. We will reprint the lost items once the delivery company confirms they have lost the delivery.
Risk in the Product passes to you on delivery of the Product to you.
7 Acceptance of Product
In the event of the product being faulty, please contact us within 10 days from the date of receipt of the product. If you have cause for complaint please contact us immediately. We will attempt to resolve the dispute within five working days and to keep you informed of progress if the dispute remains unresolved.
We are not responsible for any text or composition errors you may have made or any errors described in Point 2 of this agreement. If you are in any doubt we would recommend purchasing a small order to start for a trial.
Variations in quantity - Every endeavour will be made to deliver the correct quantity ordered, but estimates are conditional upon margins for 10 percent.
Variations in cut size - The cut size will be whatever you have specified for the product subject to a variation of 1.5mm in width and height.
Full colour printing - Every effort will be made to obtain the best possible colour reproduction on customer's work but because of the nature of the processes involved, we shall not be required to guarantee an exact match in colour or texture between the (customer's photograph, transparency, other samples, monitor display - local or over the internet) and the printed Product, or between different sets of printed products (e.g two sets of business cards or between a set of business cards and letterheads).
Look and Feel - Depending on your screen size and resolution, the designs may appear bigger or smaller on screen than the actual printed version of the design, but elements of the design (card/compliment slip/letterhead/envelope/etc) will print in the same proportions as they appear on screen, in respect to the size of elements and also the spacing between elements, elements being text and logo's. There is a 1.66% quality acceptance level which means that a Product is deemed to be of an acceptable level of quality if any detail deviates by less than or equal to this level.
All text elements will print with specified characteristics as displayed on screen (i.e. with correct font/bold/italic/position).
All Logo elements will print as displayed on screen in terms of relative position and size. The quality of the printed logo will depend on the quality of the logo you provide (i.e upload). The higher the dpi of the logo, the better the end result.
If you use our online desiger, please ensure that you have the Adobe Flash installed as our software may not be compatible with another vendor.