Frequently Asked Questions

Your Account

What should I do if I forget my password?
How do I update my personal details?
Can I view my order history?
What are the ideal PC/browser settings for this site?
Where do I sign into my account?

Your Order

Can I visit your location to discuss my order?
If I do not have a design file can you create one for me?
How long are my orders saved online for?
How do I access my previous orders?
How do I get your special offers?
What are the conditions for special offers?
At which point can I cancel my order?
How long do refunds take to process?
If I pick lamination, how many sides will be laminated?

Your Design Files

What file types do you accept?
What is the required bleed area for my files?
Should my file be in CMYK or RGB?
What is the maximum file size I can upload?

Delivery

What are your standard delivery options?
How do I upgrade to a quicker delivery?
What should I do if I haven't received my order?
How quickly can you deliver my order?
Can I change my delivery address after placing my order?
Can my order be dispatched anonymously/under plain packaging?
Which countries do you deliver to?
Which shipping companies do you use?

Payment & Prices

What payment methods do you accept?
Do you charge VAT?
Where can I obtain my VAT Receipt/Invoice?
What does the total cost of the transaction include?

Your Account

Q. What should I do if I forget my password?

A. If you forget your password you can go here to reset it, you will need to know the email address you registered with.

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Q. How do I update my personal details?

A. To update any of your personal details, log into your account and then go to the 'Change Profile' section of under Account Management.

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Q. Can I view my order history?

A. Yes you can, firstly make sure you are logged into our website, and then simply go here to see a full list of your previous orders.

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A basic business card layout

Q. What are the ideal PC/browser settings for this site?

A. This site is best viewed using IE10+ and Mac OS X 10.6+ (with Safari 1.7+), and Screen Resolution of 1024 x 768 or higher.

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Q. Where do I sign into my account?

A. You can sign into your account here.

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Your Order

Q. Can I visit your location to discuss my order?

A. Unfortunately, we do not currently offer this facility. If you have questions that are not covered via the website please email us instead and we will do our best to answer your queries.

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Q. If I do not have a design file can you create one for me?

A. Yes. If you only have a rough idea of how you would like your printed product to look, send through any text or imagery and our expert team can put your file together for you, what's more unlike other websites it's FREE!

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Q. How long are my orders saved online for?

A. Your previously printed orders will always be accessible to you until you delete them yourself.

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Q. How do I access my previous orders?

A. If you are logged in, you can access your previous orders here.

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Q. How do I get your special offers?

A. You can find our standard special offers here. To receive our best offers, make sure you are enrolled in our premium offer program by ticking the marketing box at the bottom of your profile update page.

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Q. What are the conditions for special offers?

A. Promotional codes can be used for standard orders only. A standard order is any printed product and quantity thereof that can be ordered through the website.
They cannot be applied to express orders such as Same Day printing services or 24 hour services. Some special offers are specific to one product type.
If you have an introductory special offer code, you can only use it for your first order with Cards Made Easy. You can only use one promotional code per order.

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Q. At which point can I cancel my order?

A. As specified in our terms and conditions, if you have already received a proof of your order but it has not yet been approved to print, a 15% surcharge will apply to cancellations. If your order has been approved to print it is not possible to cancel your order. All other orders can be cancelled without charge.

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Q. How long do refunds take to process?

A. If you do decide to cancel your order our accounts department will issue you a refund, this process usually takes 10 days.

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Q. If I pick lamination, how many sides will be laminated?

A. If you add lamination to your business card or bookmark, both sides will be laminated for no extra cost. If you order greeting cards or folders, you can choose which sides you would like laminated.

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A trendy business card design

Delivery

Q. What are your standard delivery options?

A. Our standard delivery options are Royal Mail First Class post, and a signed for courier service. Both take around 1-2 working days to get to you.

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Q. How do I upgrade to a quicker delivery?

A. If you would like to upgrade your order to either a same day or 24 hour delivery, please call our customer service team on 020 7566 5090.

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Delivery (Continued)

Q. Can I change my delivery address after placing my order?

A. If your order has not already been dispatched, you can change the delivery address by calling our customer service team on 020 7566 5090.

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Q. Which shipping companies do you use?

A. For our standard delivery service we use Royal Mail, for our secure signed for courier service we use a specialist company called Rush Couriers.

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Q. What should I do if I haven't received my order?

A. If your ordered hasn't arrived in the time specified please get in touch with our team, who will give you the latest tracking information for your order.

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Q. How quickly can you deliver my order?

A. You can find our standard delivery times here. If you wish to place an express order, please call us on 020 7566 5090 for a quote.

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Q. Can my order be dispatched anonymously/under plain packaging?

A. Yes, we can dispatch your order without any Cards Made Easy branding or marketing materials, please call us on 020 7566 5090 for more details.

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Q. Which countries do you deliver to?

A. We currently deliver to the UK and selected countries around the world, for a full list please go here.

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A set of cards printed in our London factory

Payment & Prices

Q. What payment methods do you accept?

A. Currently you can pay by most major credit/debit cards and PayPal via our Sagepay secure portal, we also accept payment by Cheque (Sterling payment only) and BACS.

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Q. Do you charge VAT?

A. Yes, we charge VAT at 20%. However you might be exempt from paying VAT, please see the VAT Rules for more details.

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Q. Where can I obtain my VAT Receipt/Invoice?

A. If you require a VAT invoice first make sure you are logged in to our website and then go here. Next to each order you will see and "Invoice" button, click this button to generate an invoice for your order.

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Q. What does the total cost of the transaction include?

A. The total cost of your transaction includes all printing costs (including special offer discounts) + postage and packaging and VAT (at 20% - unless you are exempt - please see the VAT Rules for more details)

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A display of our premium business card materials

Your Design Files

Q. What file types do you accept?

A. We accept all file types including .eps, .pdf, .doc and .pub.

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Q. What is the required bleed area for my files?

A. The bleed area of any printed item has to be 3mm, in curtain circumstances the bleed area can be slightly less, but this would have to be decided on an order by order basis.

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Q. Should my file be in CMYK or RGB?

A. RGB is a colour mode for on-screen only, therefore all files should ideally be supplied in CMYK mode. Our expert design team can convert your files to CMYK from RGB for you.

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Q. What is the maximum file size I can upload?

A. Generally our upload software can accomodate files up to 20mb, if your design file is bigger than that please get in touch.

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