frequently asked questions...

Q. What are your product descriptions?
A.
Business Cards are printed on thick Premium white card and then Matt Laminated on both sides.
This is a superior product for a low price as laminated cards are usually very expensive.
Lamination gives the card a more sophisticated and smooth look and feel.
The laminated cards are very durable - very difficult to tear!
We also have options for other thick business cards printed on Matt, Gloss, Recycled and Silk.

A4 sized Letterheads are printed on 100gsm Premium Bonded paper.
Compliment Slips are 1/3rd A4 and are printed on 90gsm Premium Bonded paper or 135gsm Silk.
Leaflets are printed on 135gsm Gloss or Silk paper.
Flyers/Bookmarks/Folded Cards are printed on the same paper as our business cards.

We can also supply business cards using other material and can offer hot foil printing, UV Coating (Varnishing), spot colour printing etc. Just email or phone us for prices.
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Q. How do I buy business cards/letterheads/compliment slips/leaflets etc?
A. Go to the home page and click the product that you want to buy.

For example, click on "Business Cards" to create business cards.

And then follow the instructions.
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Q. Can I try your site without being obligated to buy?
A. Yes you can. You can register on our site or sign in if you have already registered, and then create and save designs for use at any time in the future free of charge. When you order is completely upto you.
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Q. Can I save designs and how long are designs saved for?
A. Once you register on our site (Click on the green button called register at the top of the home page) you can save designs (cards,letterheads,compliment slips, envelopes), either for redesign later on or for ordering. If you have already registered click on the signin button at the top of the home page. Your saved items will always be accessible by you, until you delete them yourself.
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Q. How do I access previously saved designs and re-design or order/re-order?
A. Go to the home page, and click on the blue my account / reorder link at the top of the screen. You will need to sign in if you have not done so.
Then click on the My Saved Items link to display all previously saved designs. From here you can change or buy your prints.
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Q. How do I get details of orders?
A. You have to click on the "Account" link at the top of the home page, you will be looking at My Orders which is your order history You need to sign on to access details in the account link, if you haven’t already.
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Q. Where can I obtain my VAT Receipt/Invoice?
A. You have to click on the "my account / reorder " link at the top of the home page, you will be looking at My Orders which is your order history You need to sign on to access details in the account link, if you haven’t already. From here you will be able to generate your invoice (which can be used as a VAT receipt).
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Q. How do I cancel/change an order?
A. You cannot cancel an order once we have sent you an order approval.
You submit an order for purchase by providing us your credit/debit card details.
We send you an acknowledgement for the order telling you our printer has to approve the order. At this point you can cancel the order by contacting us. Once the printer has approved the order it is sent for print and we send you an order approval confirmation. Henceforth you cannot cancel the order.

We will try and send you an order approval confirmation as quickly as possible and no later than 1 working day from you submitting the order.

Please read our terms and conditions before ordering.

Orders you can cancel can be viewed in "My Orders" on the "Account" link.
Choose the option "Orders Awaiting Approval" to view orders you can cancel.
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Q. What are the payment methods?
A. Currently the payment methods are credit/debit cards, Cheque (Stirling payment only) and BACS. We accept most of the major cards. The list is as follows.

DELTA
ELECTRON
MASTERCARD
SOLO
MAESTRO
VISA
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Q. Are my credit/debit card details secure?
A. Your credit/debit cards details are completely secure. We use LloydsTSB bank to process your card details. LloydsTSB is one of the largest banks in the UK and are very experienced in card processing and do card processing for many companies using tried and tested secure methods.
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Q. Do you charge VAT?
A. Yes, our prices exclude VAT at 20%.
However you might be exempt from paying VAT - please see the VAT Rules for more details.
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Q. When can you dispatch my order?
A. Please see Prices & Delivery and choose the product you are ordering. Then scroll down to the "How long before you receive delivery?" section. If you need to receive your order by a specific date and time then please call us on 020 7566 5090 BEFORE placing your order for an Express quote.
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Q. How do I get special offer discounts?
A. When we do individual special offers you will be provided with a code that entitles you to special offers. On the checkout page you will have the opportunity to use this code, the final cost of the transaction will be discounted accordingly. Alternatively special offers that apply to everyone will be detailed on the home page.
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Q. What does the total cost of the transaction include?
A. The total cost of your transaction includes,

(all printing costs - special offer discounts) + postage and packaging
+ VAT (at 17.5% - unless you are exempt - please see the VAT Rules for more details)
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Q. Do designs print similar to their appearance on screen?
A. Depending on your screen size and resolution, the designs may appear bigger or smaller on screen than the actual printed version of the design, but elements of the design (card/compliment slip/letterhead/envelope) will print in the same proportions as they appear on screen, in respect to the size of elements and also the spacing between elements, elements being text and logo’s

All text elements will print with specified characteristics as displayed on screen (i.e. with correct font/bold/italic/position)

All Logo elements will print as displayed on screen in terms of position and size. The quality of the printed logo will depend on the quality of the logo you provide (i.e upload). The higher the dpi of the logo, the better the end result.

The colours of the text and logo elements you see on the screen, maybe slightly different to printed version in terms of shades. This is because screens show colour in RGB and depending on screen model and settings the same colour may appear different on different screens. Whereas we print the colour using CMYK ink. So a red that appears very bright on screen, may appear less bright when printed.

You can check the CMYK codes we use for the colours on our colour palette, which you will use to colour text and the canvas of a business card. The CMYK codes of the colours you specify will be used on the printed card. When you upload your logo we ask you to provide us with details about the colours so we can reproduce the colours as accurately as possible on the printed design.

To summarise, the printed version of the design should be near perfect in respect to screen design, with the possibility of slight variations in colour shades between what you see on the screen and the corresponding printed colour.

Please read our terms and conditions before ordering.
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Q. Can we post you our business cards for replication on site?
A. Yes you can post us your business cards, we will replicate the cards on the web site, then get back in touch with you. To follow this process you need to register on our web site. For more details click on contact us
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Q. Do you print full colour cards?
A. Yes we only print full colour cards using CMYK inks. You can have as many colours as you like on your card for no additional costs.
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Q. Under what circumstances can I ask for a refund?
A. Please read our terms and conditions for this information.
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Q. Where do you deliver?
A. We currently deliver to the UK and selected countries around the world.
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Q. What is the definition of a single side and double sided card?
A. A single sided card has one of the sides plain white with no text/logo's.
A double sided card does not follow the single sided rule as stated above.
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