Quality and Environment Policy

Our aim is to ensure that customer expectations are consistently exceeded, by fulfilling customer requirements efficiently and effectively in order to maximise the success and growth of the business for its employees and shareholders. We will do this through a determined focus on delivering best quality of product and service supported by a sincere commitment to the environment in pursuit of these objectives.

Our objectives are:

Never to lose a customer, or any of their business because of a quality issue in any aspect of our relationship with them.

To ensure that the % of customer reprints, not caused by Royal Mail loss, will be reduced.

Ruthlessly implement systems to ensure that material costs as a % of turnover is reduced year on year.

To grow profitability and turnover year on year by continuous improvement.

Quality in print, as in most other disciplines, is in "the eye of the beholder." It is a particularly difficult concept to follow as how do we, as print suppliers, judge what is acceptable to a customer? Therefore quality has to be based on our own subjective but exacting standards. These may go beyond customer expectations but maintaining the highest standards, as if we were a very discerning customer ourselves, is the only way to be proud of our service and to maintain our positive competitive position.

And, with our 'can do' approach at CardsMadeEasy, we make sure that we take environmental issues seriously. As well as safeguarding the future of our planet we are committed to eliminate unnecessary pollution which is good for customers and good for business.

To ensure that we comply with all the relevant environmental legislation, we carry out regular reviews to make sure that we remain in tune with current issues. In addition, we also take our clients' and any other specific environmental requirements seriously so that customers can trust us to use the materials and processes to fit in with their own environmental objectives.

We believe that good environmental management is about making steady and continuous steps forward. Therefore we will, wherever possible, set measurable targets to reduce ours and our clients' impact in three areas of our business:

Reducing our carbon footprint by a minimum of 3% from Oct 2012 - Oct 2013.

Increasing our FSC paper usage to as close to 100% of paper purchased as possible.

Reducing and eventually eliminating all unnecessary waste.

We will make certain that this policy:

Is known and supported by everyone who works for us.

Will be available to our clients and anyone who is interested.

Will be checked annually.

For more on our environmental policies, contact Neil Forrest on 0207 566 5090, or email neil@cardsmadeeasy.com.
Or better still, come in and see what we have done to work smarter and cleaner than ever before.